Terms of Service
Last updated: November 2, 2025
Acceptance of Terms
Welcome to Namcave Technologies CC ("Namcave," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, mobile applications, and services, including the Hyke mobility platform and related logistics and AI infrastructure services.
By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.
Description of Services
Namcave provides mobility, logistics, and AI infrastructure services in Namibia, including:
- Hyke Platform: Ride-sharing and transportation services
- Logistics Services: Parcel and cargo delivery solutions
- AI Infrastructure: Technology solutions for mobility optimization
- Developer Tools: APIs and platforms for third-party integration
User Accounts and Registration
To use certain features of our services, you must create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain the security of your account credentials
- Promptly update account information when it changes
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use
User Conduct and Responsibilities
You agree not to:
- Use our services for any illegal or unauthorized purpose
- Violate any laws, regulations, or third-party rights
- Harass, abuse, or harm other users or service providers
- Interfere with or disrupt our services or servers
- Attempt to gain unauthorized access to our systems
- Use automated systems to access our services without permission
- Provide false or misleading information
- Engage in fraudulent activities
Driver and Service Provider Terms
Driver Requirements
- Valid driver's license and vehicle registration
- Appropriate insurance coverage
- Background checks and verification
- Compliance with local transportation regulations
Service Standards
Drivers and service providers must maintain professional standards, provide safe and reliable service, and comply with all applicable laws and regulations.
Payment Terms
Payment for services is processed through our platform. You agree to:
- Pay all applicable fees and charges
- Provide valid payment information
- Accept dynamic pricing during high-demand periods
- Review and dispute charges within the specified timeframe
Refunds and cancellations are subject to our refund policy, which may vary by service type.
Intellectual Property Rights
Our services and all related content, features, and functionality are owned by Namcave or our licensors and are protected by copyright, trademark, and other intellectual property laws.
You may not copy, modify, distribute, sell, or lease any part of our services without our prior written consent.
Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Disclaimers and Limitations
Service Availability
We strive to provide reliable services, but cannot guarantee uninterrupted availability. Services may be temporarily unavailable due to maintenance, technical issues, or other factors.
Third-Party Services
Our platform connects users with independent service providers. We are not responsible for the actions, quality of service, or safety practices of these third parties.
Limitation of Liability
To the maximum extent permitted by law, Namcave shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.
Indemnification
You agree to indemnify and hold harmless Namcave, its affiliates, officers, directors, employees, and agents from any claims, losses, damages, or expenses arising from your use of our services or violation of these Terms.
Termination
We may terminate or suspend your account and access to our services at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
You may terminate your account at any time by contacting us or using the account deletion feature in our application.
Governing Law and Dispute Resolution
These Terms are governed by the laws of Namibia. Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration in accordance with Namibian arbitration laws.
Changes to Terms
We may modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website and updating the "Last updated" date. Continued use of our services after such changes constitutes acceptance of the modified Terms.
Contact Information
If you have questions about these Terms of Service, please contact us:
Important Notice: These terms are effective as of the date listed above. By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.