Privacy Policy
Last updated: November 2, 2025
Introduction
Namcave Technologies CC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including the Hyke platform.
This policy applies to all services provided by Namcave Technologies CC, including our mobility, logistics, and AI infrastructure platforms operating in Namibia.
Information We Collect
Personal Information
We may collect personal information including but not limited to:
- Name, email address, and contact information
- Identity documents for verification purposes
- Payment and billing information
- Location data for service delivery
- Device information and unique identifiers
Usage Information
We automatically collect information about how you use our services, including:
- Log files and analytics data
- IP addresses and browser information
- Pages visited and features used
- Time spent on our platforms
Location Information
For our mobility and logistics services, we collect precise location data to provide ride-sharing, delivery, and navigation services. This includes GPS coordinates, route information, and destination details.
How We Use Your Information
We use collected information for the following purposes:
- Providing and improving our mobility and logistics services
- Processing payments and managing accounts
- Matching riders with drivers and optimizing routes
- Ensuring safety and security of our platform
- Communicating with you about services and updates
- Complying with legal obligations and regulations
- Developing AI and machine learning improvements
- Preventing fraud and unauthorized access
Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
With trusted third-party service providers who assist in delivering our services.
Legal Requirements
When required by law, regulation, or legal process.
Safety and Security
To protect the rights, property, or safety of Namcave, our users, or others.
Business Transfers
In connection with mergers, acquisitions, or sale of company assets.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security audits and assessments
- Access controls and authentication mechanisms
- Employee training on data protection practices
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data
- Opt-out: Unsubscribe from marketing communications
- Location Services: Disable location tracking in device settings
Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods depend on the type of information and the purpose for processing.
International Data Transfers
Your information may be transferred to and processed in countries other than Namibia. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us: