Namcave Privacy Policy
Last updated: 2026-01-27
Scope
This policy explains how Namcave Technologies CC (Namcave) collects, uses, and protects personal data when you use namcave.com.na, our services, or our WhatsApp Business support.
Data we collect
- Contact details: name, email, phone number.
- WhatsApp messages: message text, message IDs, timestamps, and metadata.
- Device/app info: basic device identifiers, app version, and diagnostics where applicable.
- Website usage: limited analytics and logs for performance and security.
How we use data
- Customer support and service delivery.
- Notifications and operational updates.
- AI-assisted replies and knowledge-base support.
- Security, abuse prevention, and compliance.
Lawful basis and consent
You initiate contact with us (including on WhatsApp). Where required by law, we rely on consent or legitimate interest to provide support and service updates.
You can opt out of WhatsApp messages by replying STOP or OPT OUT, and we will honor local requirements.
Sharing and processors
We do not sell personal data. We only share data with processors necessary to operate the service or comply with law.
- WhatsApp/Meta as a messaging service provider.
- Firebase/Google for hosting, authentication, and data storage.
- Email/SMS providers used for support notifications.
Retention
We retain WhatsApp messages and related metadata for up to 12 months unless a longer period is required for security or legal reasons.
You can request deletion or export of your data at any time.
Security
- Encryption in transit and access controls for stored data.
- Restricted admin access and auditing where available.
- Ongoing monitoring for misuse and abuse.
Your rights
- Access, correction, deletion, and export of your data.
- Withdrawal of consent where applicable.
Anti-abuse
We do not use WhatsApp for spam, scraping, harvesting contacts, or deceptive content. We use it only for requested support and service communications.