Return & Refund Policy

Updated at 2021-10-06

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

• Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Namcave that is responsible for your information under this Return & Refund Policy.
• Customer: refers to the company, organization or person that signs up to use the Service to manage the relationships with your consumers or service users.
• Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit and use the services.
• Service: refers to the service provided by Namcave as described in the relative terms (if available) and on this platform.
• Website: Namcave's site, which can be accessed via this URL: www.namcave.com.na.
• You: a person or entity that is registered with Namcave to use the Services.

Cancelled Orders

If you cancel an order before it is delivered, you will be refunded with the total purchase amount for that particular order minus a small cancellation fee.

Non-delivered Orders

If a seller fails to deliver an order after seven days of the order being placed, you will be refunded with the total purchase amount for that particular order at no charge.

Delivered Orders

An order that has already been delivered by a seller can not be cancelled or refunded. We apologize for the inconvenience this may have to you.

Your Consent

By using our platform, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Returns

Namcave currently operates as an aggregate market that does not sell its own products, therefore bought items cannot be returned. Once Namcave is fully operational and employs its own warehouses, then returns will be possible. We sincerely apologize for the inconvenience this may cause you.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, you are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product. Email us.